Frequently Asked Questions
Find answers to common questions about our beauty products and services
Are your beauty products 100% authentic?
Yes, all products sold on Hogies Online are guaranteed 100% authentic and sourced directly from authorized distributors.
How can I track my order?
Once your order is dispatched, you will receive an email with a tracking number and a link to the courier's website.
Do you offer international shipping?
Currently, we ship to selected international destinations. Shipping costs and delivery times vary by location.
What should I do if my item arrives damaged?
Please contact our support team within 48 hours of delivery with photos of the damaged item and packaging to arrange a replacement.
Can I change my delivery address after placing an order?
We process orders quickly, but if you contact us within 1 hour of placing the order, we will do our best to update the address.
Are your products cruelty-free?
We stock a wide range of brands; please refer to the specific product descriptions for information regarding cruelty-free and vegan certifications.